The CampMinder Blog

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What new activities can we offer at camp this summer?

This is a question many program directors ask each year. When it comes to CampMinder Camp, we think the same way. We want all attendees (even those returning for their fifth winter) to have a fresh, new experience.

Last year we debuted an activity called Speed Sessions. For 45 minutes, members of the CampMinder team flew around the ballroom giving 3-minute “Did you Know” sessions. Each camper learned about 11 CampMinder features they otherwise might not have known. My quick presentation was on our new Printable Notes feature.

The feature allows camp staff to take notes in a camper record and quickly print a copy to be distributed to various staff on camp grounds. It’s great for day camps!

As I was displaying this feature to each table, attendees at one table after the next said, “It would be great if the system could send an email to someone every time a note was taken.” After hearing this suggestion three times in the first five presentations, I made a quick decision that we would build this feature.

During the rest of my Speed Sessions, I began discussing the concept with each table and the scope of the project grew. Some people wanted CampMinder Notifications while other people wanted emails. Some wanted to be notified only when a particular note category was entered. Now permissions came into play.

A few weeks ago, we sat down and sketched out the project, and today I’m excited to announce that Notes Notifications are now live! To turn on notifications you can go to Admin>Camper Setup 1>Notes Categories. You will see a new Notification column where you can enable notifications for specific users by category.

As always, if you have any questions please don’t hesitate to call our support staff. I hope you enjoy this new addition!

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Summer Hours

It’s that time of year again!

CampMinder has begun its highly anticipated summer hours. With camp season right around the corner, we want to make sure you are receiving the best support possible. Please take note and familiarize yourself with the following information. Knowing this information will help you receive the quickest support during one of the busiest times of year.

Regular business hours for phone and ticket support during the summer (May through August) are 7:00 a.m. MDT – 5:00 p.m. MDT. To receive the best phone support, please dial the main CampMinder number and press 2.

Our support staff will also monitor tickets beyond regular business hours. If you have a non-emergency issue that arises outside of normal business hours, please submit a help ticket, and we will be in touch as soon as possible. Please note that we do not provide support through email.

Of course, the best and quickest way to get help 24 hours a day is by using our new online help system. Using it is simple and can lead you to detailed answers on how to use the CampMinder system. To do so, click on the red life raft on the right side of the tool bar from any page and type in a question.

—Emergency Phone Support
As many of you know, we introduced the On Duty (O.D.) Phone during the summer of 2010. The purpose of the O.D. Phone is to provide 24-hour summer emergency support service. Throughout the summer, the support team will be actively monitoring the O.D. support line outside of regular business hours. The ”on duty” member will handle all emergencies promptly.

Please note that the CampMinder O.D. Phone service is ONLY to be used for emergency situations outside regular business hours (we will not monitor the O.D. line during normal business hours). The support team will continue to check tickets seven days a week, and the ticketing system continues to be the best way to get in touch with the team for non-emergency issues. If an emergency issue arises outside of regular business hours, please contact CampMinder at (303) 444-2267 and press 9. Please leave a detailed message regarding the issue and whoever is "on duty” will respond to you promptly.

—Parent Support
We will also provide parent support. During regular business hours they can dial the main support line and press 3. They can also send us a ticket at any time. However, please note that we do not provide our 24-hour O.D. phone service for parents.

We look forward to a wonderful summer! Please give us a call if you need anything at all.

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"The Master"

Ladies and gentleman, the day has finally arrived. For those of you using the resident travel system, I’d like to introduce the newest addition to the list of pre-designed resident travel reports: The Master.

As most of you know, I’ve spent a good portion of the last two years at CampMinder helping set up a variety of resident travel systems. I’ve talked with countless camp administrators about how to make the system work for them. I still remember my second week at the company, when Paul pulled me into his office to see if I wanted to learn the Version 2 travel system so I could teach it to camps. Little did he know (or maybe he did?) it would become an obsession. I eventually let up and I’m happy to say the entire support team is fluent in resident travel.

The amount of knowledge I’ve gained talking with camps about their travel wants/needs is profound. I feel as though I’ve heard it all, and if I haven’t then please, do share. I know that one report can’t cure the headache of managing and running your travel system; however, our hope is that this Master Report will provide you with the ability to run a variety of mass travel reports in a clear, organized manner.

You can still create any report you want in camper user reports, but why not move that mouse over to the travel tab to check out this beauty? Yes, reports can be beautiful! There are so many possible combinations of this report that we also encourage you to try a few versions or all before settling on one. Who knows, you might love the “Group by Travel” report with a sort order of Division, Date, Time.

PLEASE NOTE: If someone does not have an assignment for the “group by” method you choose they will appear at the very top of the list. Also, be aware that the system has to go through a lot of data to create this report. Please be patient, especially when dealing with larger reports.

Lastly, I have to thank all of you who stood by and collaborated on the development of this report. It was truly a combined effort and one of the prime examples of how and why we do this. If you have any questions/comments regarding the new Master Report please submit a help ticket or call the support line. Your constructive feedback is much appreciated.

Happy travels!

Katie

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Does Anyone Use the Individual Transactions Tool?

Speak now or forever hold your peace, because this tool is about to go. At CampMinder Camp, one of the most popular requests on our “Help Us Prioritize” wishlist sheet was to make the cash register work for staff. We’re going to make that happen this summer.

As Dan and I ran though the scope of the project, we stumbled upon the Individual Transactions Tool – a somewhat archaic version of the new cash register. We were hard-pressed to find a use for it.

The page looks like this:

Individual Transactions Tool Screenshot

We don’t plan on making this page available for staff, but we really would like to do away with it altogether. So…does anybody still use this?

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Two New Additions to Our Client Relations Staff

Working as the Office Manager and HR Manager at CampMinder, I don’t get to blog much. Let’s face it, who wants to read a blog about the invoices I send out, contracts I file, or time-off requests I process?

But today I get to do it. Our two recent hires need to be introduced to our customers, since they will be speaking to you when you call for support. So I’ll brush off my notepad, find my favorite pen, and channel my inner Diane Sawyer.

Allow me to introduce:

Carolyn Hushek, Client Relations

Carolyn Hushek, Client Relations

Carolyn is from Phoenix, AZ and has one older sister. She started with CampMinder in February.

Carolyn came to Colorado in 2008 for college (University of Colorado) and the mountains. She had never seen Boulder prior to arriving for school.

Carolyn spent all her childhood summers at Colvig Silver Camps in Durango, Colo. She was a camper, then a photographer, a prep cook, an assistant, and finally a head counselor. This will be her first summer not at camp since she was two years old, so she’s not quite sure what to expect! Basically all her summer memories are camp memories.

Both of Carolyn’s parents are chefs (her mother was head chef at Colvig), and Carolyn inherited a love of cooking and baking. CampMinder has benefited from this passion in the form of banana bread/muffins, Peanut Butter Cheerio treats, and cupcakes. Carolyn admits to having a huge sweet tooth and her favorite treat is her father’s Banana’s Foster.

Backpacking and the outdoors are also passions for Carolyn. She has hiked a few of Colorado’s “13ers” and “14ers”, and admits to going without a shower for 30 days once while on a backpacking trip. Fortunately, nature provides lakes for freshening up. Carolyn incorporates her love of cooking on these trips and likes to experiment with outdoor recipes.

Music is a big part of Carolyn’s life. Her favorite bands include: Arcade Fire, The Head and the Heart, and The Shins, but she enjoys all genres of music. She LOVES attending concerts at Red Rocks (ok, who doesn’t?)

Currently Carolyn is rebuilding her mom’s 1970’s Schwinn bike so she can ride it to work and around Boulder. It is robin’s egg blue and it is almost done.

A few miscellaneous tidbits, or ways you can impress Carolyn with your knowledge about her while on a support call:
-Carolyn studied Environmental Design in college.
-She has a dog, Nugget, a Weimeraner/Lab mix, who currently resides in Arizona.
-Her favorite color is green, probably because of her love of nature and the outdoors.
-She and her mom share the same birthday, June 24th.
-She dreams of traveling to Alaska to see the glaciers! She would also love to hike the Colorado Trail from Denver to Durango.
-Carolyn is PUMPED to be a part of the CampMinder family!

Rachel Gallagher, Client Relations

Rachel Gallagher, Client Relations

Rachel started with CampMinder in March. She is the oldest of 3 girls. One sister lives here in Colorado and the other sister lives in North Carolina. Rachel has been in Colorado for seven years and has lived in six states other than Colorado. Her father is a cancer researcher, and when she was young the family often relocated for his jobs.

She is a dancer, and she performed one time during a matinee performance of the show “Movin’ Out” on Broadway. She described the experience as “Horrifying.” Unfortunately, she blew her knee out, ending her professional dancing career. Rachel still enjoys dancing, especially ballet and jazz/contemporary.

Rachel has a kitty named Bea whom she adopted from a friend. Bea is grey and soft like a bunny.

Music is another love of Rachel’s. She enjoys all kinds of music and attends about 200 live shows a year. Currently her favorite groups are Moe and Phish.

Evenings and weekends you will find Rachel working as a bartender at the Fox Theatre in Denver. She has tended bar for six years. Her specialty is making Mojitos, so perhaps our next CampMinder Camp will feature them. Please don’t tell her I volunteered her for that.

A few miscellaneous tidbits, in case you find yourself lost for words while on a call with her:
-Her favorite foods are cheeseburgers (especially from the West End in Boulder) and ice cream (Sea Salt Caramel).
-Her favorite color is purple.
-She is the 23rd member of her family to attend CU-Boulder.
-She is fluent in sign language.
-Rachel loves to cook Thanksgiving dinner. She has a lot of energy, so cooking for 23 people is no problem.
-After college, Rachel traveled to Europe for two months. Her favorite country was Greece.
-In the future, Rachel would love to skydive.

Well I hope that’s a good introduction of our two newest hires here at CampMinder. We are very excited to have them here, so please say hello to them when you get one of them on the phone.

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